SUMMARY

This is an exciting opportunity to join the team of a top Global Financial Services Firm.  The successful candidate will provide desktop/trade support to the Banking & Trading  groups of the firm, as well as general end user support to other functional groups.

This is a second shift position, hours are 11:00AM to 7:00PM M-F.

JOB FUNCTIONS/DUTIES AND RESPONSIBILITIES

• Support internal customers with technical assistance, network connectivity, equipment diagnosis and troubleshooting of hardware and software
• Support remote employees with technical assistance, remote access connectivity, equipment diagnosis and troubleshooting of hardware and software
• Maintain and troubleshoot existing PCs and peripherals throughout the company’s network including but not limited to PCs, notebooks, and laptops
• Provide service and support for all IT equipment to include personal computers, peripheral devices, hardware, and software used for business purposes including setup and troubleshoot mobile devices
• Support all employees and respond to all incidents in a timely, courteous, and efficient manner
• Provide training on an as-needed basis to employees
• Provide on-call coverage during non-business hours. This includes maintaining a corporate issued mobile device
• Provided after hours system testing and remediation support as necessary
• Assist in deployment of new technologies and other related tasks.
• Manage IT inventory of all equipment, licenses, service, and support contracts and incidents.
• Responsible for the installation of Operating System and Antivirus updates as necessary
• Move, Add, and Change all technology associate with the desktop computing environment, including but not limited to PC’s, monitors, phones, and printers
• Provide subtenant support for moves, adds, and changes as needed
• Order, maintain, setup, and distribute all telecommunications equipment including but not limited to mobile voice and data devices, headsets, and telephones

 

 

REQUIREMENTS

• Bachelors Degree
• Technical Certifications preferred
• Stellar Customer service experience
• Strong organizational skills, able to handle and prioritize multiple tasks
• Ability to work independently or in a team environment
• Occasional travel, estimated to be 15% of schedule
• Must be dependable and have excellent communication skills, both verbal and written.
• Ability to interact with various levels of employees throughout the organization
• Ability to relay technical information to non-technical business units

 

Technology Requirements

• Microsoft Windows 7
• Microsoft Office 2007 – 2013
• Microsoft SCCM
• Basic networking (TCP/IP, DNS, DHCP, etc.)
• Active Directory
• MS LAPS (a plus)
• McAfee (a plus)
• Bloomberg (a plus)
• Capital IQ (a plus)

send resume to: jobs@teqqi.net