Desktop/Trade Support Specialist NYC

Desktop/Trade Support Specialist NYC


This is an exciting opportunity to join the team of a top Global Financial Services Firm.  The successful candidate will provide desktop/trade support to the Banking & Trading  groups of the firm, as well as general end user support to other functional groups.

This is a second shift position, hours are 11:00AM to 7:00PM M-F.


  • Support internal customers with technical assistance, network connectivity, equipment diagnosis and troubleshooting of hardware and software
  • Support remote employees with technical assistance, remote access connectivity, equipment diagnosis and troubleshooting of hardware and software
  • Maintain and troubleshoot existing PCs and peripherals throughout the company’s network including but not limited to PCs, notebooks, and laptops
  • Provide service and support for all IT equipment to include personal computers, peripheral devices, hardware, and software used for business purposes including setup and troubleshoot mobile devices
  • Support all employees and respond to all incidents in a timely, courteous, and efficient manner
  • Provide training on an as-needed basis to employees
  • Provide on-call coverage during non-business hours. This includes maintaining a corporate issued mobile device
  • Provided after hours system testing and remediation support as necessary
  • Assist in deployment of new technologies and other related tasks.
  • Manage IT inventory of all equipment, licenses, service, and support contracts and incidents.
  • Responsible for the installation of Operating System and Antivirus updates as necessary
  • Move, Add, and Change all technology associate with the desktop computing environment, including but not limited to PC’s, monitors, phones, and printers
  • Provide subtenant support for moves, adds, and changes as needed
  • Order, maintain, setup, and distribute all telecommunications equipment including but not limited to mobile voice and data devices, headsets, and telephones




  • Bachelors Degree
  • Technical Certifications preferred
  • Stellar Customer service experience
  • Strong organizational skills, able to handle and prioritize multiple tasks
  • Ability to work independently or in a team environment
  • Occasional travel, estimated to be 15% of schedule
  • Must be dependable and have excellent communication skills, both verbal and written.
  • Ability to interact with various levels of employees throughout the organization
  • Ability to relay technical information to non-technical business units


Technology Requirements

  • Microsoft Windows 7
  • Microsoft Office 2007 – 2013
  • Microsoft SCCM
  • Basic networking (TCP/IP, DNS, DHCP, etc.)
  • Active Directory
  • MS LAPS (a plus)
  • McAfee (a plus)
  • Bloomberg (a plus)
  • Capital IQ (a plus)

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