Customer Success Manager-Deployment Specialist NYC

We are seeking a Deployment Specialist to join the Account Management Team in New York City. As a Deployment Specialist you will be responsible for the expedited launches of small accounts.  The successful Deployment Specialist not only manages the implementation period, he/she develops relationships and identifies opportunities to expand our footprint within our customers.

 

Responsibilities

• Oversee the 90-120 day launch period of clients that qualify as a small account
• Execute contract obligations to meet the timelines and requirements for a launch
• Understand the sales process in order to have a full understanding of a sold project prior to the kickoff meeting
• Ability to adjust strategies when an issue arises during the implementation period.
• Use analytical skills to understand our clients’ changing business and technology issues and needs
• Identify and develop multi-level relationships with key decision makers and decision influencers to ensure retention and relationship stability
• Liaise between client, internal departments and partners to provide clear and accurate program guidance for customers
• Grow customer book of business to target vs. prior year
• Execute client-wide webinars to communicate new client training as well as product enhancements on a regular basis
• Lead and direct the work of others. A wide degree of creativity and latitude is expected.
• Reports to the Director of Account Management

 

Requirements

• Experience in project management required
• Outstanding ability to clearly and tactfully articulate problems and resolutions
• Highly organized project management skills
• The ability to work independently when needed – as well as collaborate cross-functionally
• Top-notch presentation skills, and the ability to educate clients on operational best practices to increase program performance
• Demonstrate creativity and ability to provide feedback on internal processes and best practices to continually improve the customer experience
• Bachelors Degree

We offer great benefits, such as paid healthcare, stock options, and many other perks.  Apply now to become a part of our team!

send resume to: jobs@teqqi.net